1.) Price

  • Prices do not include any applicable sales taxes, freight, insurance and recycling fees.
  • Prices are subject to change without notice and will be established at time of order.
  • Prices for back-ordered products are not guaranteed.
  • All products are subject to availability.
  • DirectEASYBUY is not responsible for any errors or omissions.

2.) Cancellations

  • To cancel your order, email us with your online order number. If your order is shipped prior to receiving your cancellation request, shipping charges will not be refunded to you.
  • We will do our best to request the courier company to return your order back to us. We also recommend that you can refuse the shipment and ask the courier company to send it back to us.
  • We will process your refund once we received the item back in our warehouse.

3.) Return Policy


Returns can be made within 4 days of receiving your order.

DIRECTEASYBUY Restocking Fees / Return Eligibility
Category   Un-opened Opened/Unused Opened/Used
Cell Phone Accessories 0% 10% 15%
Computer Accessories 0% 10% 15%
Computers (Laptops & Desktops) 0% 10% 15%
Monitors 0% 10% 15%
Tablets, iPads & eReaders 0% 10% 15%
Smart Controls 0% 10% 15%
Smart Energy & Water Management 0% 10% 15%
Smart Lighting Control 0% 10% 15%
Smart Monitoring & Sensors 0% 10% 15%
Smart Security & Access 0% 10% 15%
Seasonal Holiday Goods 0% 10% 15%

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

Send us an email


Returns and Refunds: [email protected]


4.) Re-seller Warranty

  • We take great pride and give the highest priority to product quality control. All our systems are fully tested and marked with serial numbers. For a complete replacement, please report within 24 hours if a product is dead on arrival (DOA) due to shipping and other unforeseen factors.
  • Physically damaged product will not be covered by the warranty. DirectEASYBUY reserve the right to determine whether a product is defective at its sole discretion
  • New Products
    All new products come with one-year manufacturer warranty unless it is mentioned otherwise. DIRECTEASYBUY provides warranty for the first 15 days from the date of the purchase.

Dead pixels in notebooks and monitors are subject manufacturer discretion.

  • Manufacturer Refurbished
    All manufacturer re certified comes with one-year manufacturer warranty unless it is mentioned otherwise. The warranty is done directly through the manufacturer. DIRECTEASYBUY provides warranty for the first 7 days from the date of purchase. Dead pixels in notebooks and monitors are subject manufacturer discretion.
  • Refurbished
    All re-certified desktops come with 90 Days DIRECTEASYBUY warranty from the date of purchase. unless it is mentioned otherwise All re-certified notebooks come with 30 days DIRECTEASYBUY warranty from the date of purchase. Unless it is mentioned otherwise, Batteries less than 30-minute charges is considered as defective and covers under warranty. Please contact directEASYBUY for more warranty information the following are not Covered by the warranty
    Software and data losses or virus/spyware infections.
    Data Lose We strongly recommend to Back up your data before sending for warranty
    Later upgrades or add-on components.
    Misuse or physical damages
    Repaired by an unauthorized third party

5.) Limitation of Liability

In no event shall DirectEASYBUY be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits or inconvenient.

6.) Third Party Liability

directEASYBUY has Third-Party Links on its website, as a result directEASYBUY and its staff do not accept any responsibility or liability for these sites and the accuracy of their information. We recommend you read the respective policy and privacy statements of each site before supplying any information.
directEASYBUY reserves the right to modify any website content at any time without prior notification and the sole responsibility is left up you to review these changes.

7) Shipping Cost


Directeasybuy offers free standard shipping on all laptop orders in Ontario & Quebec. Otherwise, shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.

Please allow 2 business days from the date of order for your product to ship

Shipping Restrictions


Seller does not ship to P.O. Boxes

8) Shipping Insurance

The Shipping Company covers up to $100.00 in the event of damaged or lost item. Additional insurance coverage is available for full coverage. For more information and cost for full coverage, please contact us by email prior to the order. For additional coverage can be purchased from the shop page under shipping Insurance.