Politique de remboursement

Returns can be made within 14 days of receiving your order.
All Refurbished Laptops, Desktops, and Monitors come with 90 days warranty unless stated otherwise.
New products come with a manufacturer's warranty. Check with the specific manufacturer to know how long they offer.
Category Return Period Un-opened Opened/Unused Opened/Used
Cell Phone Accessories 30 Days 0% 10% 15%
Computer Accessories 30 Days 0% 10% 15%
Computers (Laptops & Desktops) 14 Days 0% 10% 15%
Monitors 30 Days 0% 10% 15%
Tablets, iPads & eReaders 14 Days 0% 10% 15%
Smart Controls 30 Days 0% 10% 15%
Smart Energy & Water Management 30 Days 0% 10% 15%
Smart Lighting Control 30 Days 0% 10% 15%
Smart Monitoring & Sensors 30 Days 0% 10% 15%
Smart Security & Access 30 Days 0% 10% 15%
Seasonal Holiday Goods 14 Days 0% 10% 15%

Must be unassembled and still in the original packaging. All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
Order Number & product description 
Number of items to be returned
The date you received your product
Condition of product
Condition of packaging
Reason for return
All refunds will be processed within 4 Days